Privacy Policy

Your information deserves thoughtful care.

When you contact Certified Mobile Techs, you trust us with information about yourself and your vehicle. We respect that trust. This policy explains what information we collect, how we use it, and how to contact us with privacy questions.

Last updated: October 29, 2026

Information We Collect

We collect information you provide when requesting service, scheduling an appointment, approving repairs, or communicating with us. This may include:

Your name, phone number, email address, and service address.
Your vehicle’s year, make, model, VIN, license plate, and mileage.
Service requests, vehicle concerns, photos, and repair history you provide.
Estimates, authorizations, invoices, and records of our communications.

Our website and hosting provider may also collect technical information, such as your IP address, browser and device details, and activity on our website.

How We Use Your Information

We use your information to respond to inquiries, evaluate service requests, prepare estimates, schedule appointments, complete authorized services, process payments, and maintain service records.

We may also use it to provide vehicle updates, handle warranty concerns, improve our customer experience, and meet applicable recordkeeping requirements.

Text Messages & Email

We may communicate with you about your inquiry, estimate, appointment, repair progress, payment, or follow-up care.

Where consent is required, we obtain it before sending applicable messages. Providing a phone number for a service inquiry does not automatically enroll you in promotional text messages.

For text communications:

Message frequency varies based on your service needs.
Message and data rates may apply.
Reply STOP to opt out of text messages.
Reply HELP for assistance, or contact us using the details below.

If you opt out of texts, please contact us by phone or email to arrange another way to receive service updates.

How Information Is Shared

We do not sell or rent your personal information or share it with third parties for their own marketing purposes.

We may share information with providers that help us operate our business, including website hosting, scheduling, repair management, communications, payment processing, and accounting services. We may also share relevant vehicle or service details with a service partner when coordinating work you request.

Mobile phone numbers and text-message consent information are not shared with third parties for their own marketing or promotional purposes.

We may disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

Cookies & Website Technology

Our website is hosted on Squarespace. Cookies and similar technologies support website functionality and, depending on our settings and your choices, help measure website use.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking some cookies may affect certain website features.

Information Security & Retention

We use reasonable safeguards to help protect your information. No electronic storage or transmission method can guarantee complete security.

We retain information as needed to provide services, maintain repair and warranty records, resolve disputes, and meet legal, tax, and accounting obligations.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information.

We may need to verify your identity before completing a request. Some records may need to be retained for legal, accounting, warranty, or other legitimate business purposes. We will handle requests in accordance with applicable law.